Terms & Conditions
Last updated: January 1, 2025
Agreement to Terms
These Terms and Conditions ("Terms") govern your use of our website and services provided by 24/7 Car Key London ("we," "our," or "us"). By using our services or website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our services or website.
Our Services
24/7 Car Key London provides emergency locksmith services including:
Service Terms
Availability
We operate 24/7, 365 days a year. Response times may vary based on:
- • Location and distance to service area
- • Weather conditions and traffic
- • Time of day and demand for services
- • Complexity of the required service
Pricing and Payment
- • All prices are quoted in British Pounds (GBP) and include VAT where applicable
- • Prices may vary based on vehicle make, model, location, and time of service
- • Payment is due upon completion of service
- • We accept cash, credit cards, debit cards, and contactless payments
- • Additional charges may apply for out-of-hours or weekend services
Customer Responsibilities
By using our services, you agree to:
- • Provide proof of vehicle ownership when requested
- • Ensure safe access to your vehicle for our technicians
- • Provide accurate information about your location and requirements
- • Be present during the service or authorise a representative
- • Pay all charges as agreed
Warranties and Guarantees
Workmanship Warranty
We provide a 12-month warranty on all workmanship from the date of service completion. This warranty covers defects in our work but does not cover normal wear and tear or damage caused by misuse.
Parts and Materials
New keys and parts come with a manufacturer's warranty as specified on your invoice. Warranty periods vary by manufacturer and part type.
Warranty Exclusions
- • Damage caused by misuse, abuse, or normal wear and tear
- • Water damage or exposure to extreme temperatures
- • Damage caused by unauthorised repairs or modifications
- • Loss or theft of keys or remotes
Limitation of Liability
Our liability is limited to the cost of the service provided. We are not liable for:
- • Consequential, indirect, or incidental damages
- • Loss of use of vehicle or inconvenience
- • Damage to vehicle electronics not directly related to our work
- • Pre-existing vehicle faults or damage
We maintain comprehensive public liability insurance as required by law.
Cancellation Policy
- Free Cancellation: Cancel up to 15 minutes before technician arrival
- Partial Charge: £25 cancellation fee if cancelled within 15 minutes of arrival
- Full Charge: Full service charge if technician has already arrived
- No-Show: Full service charge applies if customer is not available
Data Protection
We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to our data collection and processing practices as outlined in our Privacy Policy.
Dispute Resolution
We are committed to resolving any issues promptly and fairly:
- 1. Contact us directly to discuss any concerns
- 2. We will investigate and respond within 5 business days
- 3. If unresolved, disputes may be referred to an independent mediator
- 4. These Terms are governed by the laws of England and Wales
Contact Information
For questions about these Terms and Conditions, please contact us:
- Phone: 0204 636 7033
- Email: info@247carkeylondon.com
- Website: https://247carkeylondon.com/contact
Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.
© 2025 24/7 Car Key London. All rights reserved.